Terms and Conditions

Welcome to Stay Grounded Electric.

These Terms and Conditions apply to your use of our website, online forms, estimate-request features, communications, and certain interactions related to our residential and commercial electrical services.

Your use of the website and online services is subject to these Terms and Conditions.

Information provided through our website is intended for general informational and customer-service purposes.

Website descriptions, photographs, project examples, service information, and other website content do not by themselves constitute a binding estimate, quote, proposal, contract, warranty, or guarantee.

Residential and commercial electrical projects are subject to the applicable estimate, proposal, contract, work authorization, change order, warranty, or other project-specific agreement provided or accepted by Stay Grounded Electric.

If a project-specific agreement conflicts with these general Terms and Conditions, the project-specific agreement will control with respect to that project.

You may request an estimate through our website, by telephone, by email, by text message, or through another communication method made available by Stay Grounded Electric.

Submitting an estimate request, contact form, appointment request, photograph, project description, or other inquiry does not create a contract or guarantee that Stay Grounded Electric will accept, schedule, or perform the requested work.

Information provided during the estimate process is used to evaluate the requested services, property conditions, scheduling needs, and other project requirements.

Stay Grounded Electric may request additional information, photographs, measurements, access to the property, or an on-site evaluation before preparing or finalizing an estimate.

A project becomes subject to binding contractual obligations only after the applicable estimate, proposal, contract, work authorization, or other required project agreement has been accepted or executed as required by Stay Grounded Electric.

Any general pricing information displayed on our website, in advertisements, or in other marketing materials is provided for informational purposes only unless specifically identified in writing as a binding offer.

Actual project pricing may vary based on the specific scope and conditions of the work, including factors such as:

• Project size
• Residential or commercial property type
• Interior or exterior work
• Existing electrical conditions
• Panel capacity and equipment
• Repairs
• Materials
• Wiring distance and circuit requirements
• Fixture and equipment selections
• Permits, inspections, and utility requirements
• Accessibility
• Height
• Labor requirements
• Property conditions
• Scheduling requirements
• Customer-requested modifications
• Other project-specific circumstances

Estimates may be based on information provided by the customer, photographs, measurements, site observations, or an on-site evaluation.

If conditions are discovered that differ materially from the information available when the estimate was prepared, pricing, scope, scheduling, or other project terms may require revision.

The applicable written estimate, proposal, contract, change order, or other project-specific agreement issued or accepted by Stay Grounded Electric will control the pricing for that project.

Customers and prospective customers are responsible for providing accurate, complete, and reasonably current information concerning the property, requested services, project conditions, access requirements, scheduling needs, and other details relevant to the work.

Information provided by the customer may be used to prepare estimates, evaluate project requirements, schedule appointments, coordinate work, and communicate about the project.

Customers should disclose known conditions that may affect the work, including prior damage, leaks, moisture issues, repairs, electrical faults, access limitations, hazardous conditions, or other property-related concerns.

Estimates, pricing, scheduling, project scope, or completion expectations may change if information provided to Stay Grounded Electric is incomplete, inaccurate, outdated, or if previously undisclosed conditions are later discovered.

Stay Grounded Electric may request additional information, photographs, measurements, documentation, or property access when reasonably necessary to evaluate or perform the requested services.

Electrical installation, troubleshooting, repair, and upgrade work may reveal existing or concealed conditions that were not visible, reasonably identifiable, or known before work began.

These conditions may include:

• Water damage or moisture intrusion
• Damaged or deteriorated wiring
• Corrosion
• Overloaded circuits or insufficient panel capacity
• Improper prior electrical installations
• Concealed junctions or wiring
• Grounding or bonding issues
• Structural defects or access limitations
• Other concealed or pre-existing property conditions

Stay Grounded Electric is not responsible for pre-existing defects, concealed conditions, or failures that were not caused by our work.

If previously undisclosed or concealed conditions are discovered, additional preparation, repairs, materials, labor, scheduling adjustments, or changes to the scope of work may be required.

Unless those items are already included in the applicable project agreement, additional work may require customer approval, a revised estimate, a change order, additional charges, or other written authorization before proceeding.

Equipment, fixtures, and product images displayed on websites, photographs, digital devices, or printed materials may differ from the actual product.

Customers are responsible for reviewing and approving equipment, fixture selections, and installation locations before installation unless otherwise agreed in writing. Selections remain subject to compatibility with the property’s electrical system and applicable installation requirements.

Changes requested after equipment or fixtures have been approved, ordered, or installed may result in additional labor, materials, scheduling adjustments, and charges.

Requested dates, anticipated start dates, and estimated completion dates are subject to availability and may change based on project circumstances.

Scheduling may be affected by factors including:

• Weather
• Material availability
• Customer-requested changes
• Site conditions
• Access restrictions
• Other contractors or trades
• Project complexity
• Safety considerations
• Required repairs or preparation
• Delays in customer selections or approvals
• Events outside the reasonable control of Stay Grounded Electric

Website appointment requests, estimate requests, and requested project dates are not guaranteed until confirmed by Stay Grounded Electric.

Project-specific scheduling requirements and obligations will be governed by the applicable agreement between Stay Grounded Electric and the customer.

Services requested outside the agreed scope of work may require additional authorization before the additional work is performed.

Changes may include additional circuits, equipment, fixtures, repairs, materials, labor, access requirements, or other work not included in the original project scope.

Depending on the project, changes may require:

• A written or electronic change order
• A revised estimate or proposal
• Additional customer authorization
• Additional materials or labor
• Scheduling adjustments
• Additional payment

Project-specific change-order procedures and requirements will be governed by the customer's applicable agreement with Stay Grounded Electric.

When you contact Stay Grounded Electric or provide contact information to us, you authorize us to respond using the contact information you provide for purposes related to your inquiry, estimate, appointment, project, invoice, payment, or customer-service relationship.

Communications may occur by telephone, email, text message, or other reasonable communication methods.

Text messaging is subject to applicable consent requirements and the Stay Grounded Electric SMS Terms and Conditions.

Consent to receive text messages is not a condition of purchasing services.

You are responsible for providing accurate contact information and notifying Stay Grounded Electric if your contact information changes.

Customers may voluntarily provide photographs or videos for estimating, scheduling, project-management, documentation, or customer-service purposes.

Stay Grounded Electric may also photograph or document project conditions when reasonably necessary for estimating, project records, quality control, change-order documentation, or performance of the work, subject to applicable law and project agreements.

Submission of photographs or videos by a customer does not automatically grant Stay Grounded Electric permission to use those materials publicly for advertising, marketing, social media, portfolio, or promotional purposes.

Any authorization for promotional use of customer-provided photographs, project photographs, or videos may be addressed separately through project documentation or other consent.

Unless otherwise stated, website content including text, graphics, logos, photographs, design elements, service descriptions, and other original material is owned by, licensed to, or used with permission by Stay Grounded Electric.

You may not reproduce, distribute, modify, publish, display, sell, license, or commercially exploit website content without prior authorization from Stay Grounded Electric, except as permitted by applicable law.

The Stay Grounded Electric name, logos, branding, and related business identifiers may not be used in a manner that falsely suggests sponsorship, endorsement, affiliation, or authorization.

Our website and business operations may integrate with or link to third-party services such as customer-management systems, scheduling platforms, telecommunications providers, payment processors, map services, social-media platforms, website providers, or other vendors.

These third-party services operate independently and may be subject to their own terms, privacy policies, security practices, and operating procedures.

Stay Grounded Electric does not control every third-party service and is not responsible for the independent operation, content, privacy practices, availability, or security of third-party services except to the extent required by applicable law.

Use of third-party services may also be subject to the terms established by the applicable provider.

Stay Grounded Electric makes reasonable efforts to keep its website accurate, accessible, and available.

However, we do not guarantee uninterrupted access, error-free operation, or that all website information will always be complete, accurate, or current.

Website functionality may occasionally be affected by maintenance, technical problems, third-party services, internet connectivity, security issues, or other circumstances outside our reasonable control.

Stay Grounded Electric may modify, update, suspend, or discontinue website content or features at any time.

To the extent permitted by applicable law, Stay Grounded Electric will not be responsible for indirect, incidental, consequential, or special damages arising solely from the use of, reliance upon, or inability to use our website or online features.

Website information should not be interpreted as replacing a project-specific estimate, proposal, contract, warranty, or other written agreement.

This limitation applies to website and online-service use and is not intended to eliminate responsibilities expressly assumed by Stay Grounded Electric under an applicable project agreement.

Nothing in these Terms and Conditions is intended to limit, disclaim, or waive any right, obligation, liability, or remedy that cannot legally be limited, disclaimed, or waived under applicable law.

Residential and commercial electrical projects may be governed by estimates, proposals, contracts, work authorizations, change orders, warranties, payment terms, or other project-specific agreements.

If these Terms and Conditions conflict with a separately executed or accepted project-specific agreement between Stay Grounded Electric and a customer, the project-specific agreement will control with respect to that project.

These Terms and Conditions are not intended to replace any disclosures, notices, contract provisions, cancellation rights, warranty terms, or other requirements that may apply to a particular project under California law.

Use of our website and online services is also subject to the Stay Grounded Electric Privacy Policy.

The Privacy Policy explains how Stay Grounded Electric may collect, use, disclose, retain, and protect personal information associated with website visitors, prospective customers, customers, estimate requests, communications, and related business interactions.

Please review the Privacy Policy for additional information regarding our privacy practices.

These Terms and Conditions are governed by applicable federal law and the laws of the State of California, without regard to conflict-of-law principles.

Nothing in these Terms and Conditions is intended to alter any rights, protections, procedures, or remedies that apply under mandatory federal, state, or local law.

Stay Grounded Electric may update these Terms and Conditions periodically to reflect changes in our website, services, technology, business practices, or legal requirements.

Updated Terms and Conditions will be posted on this page when applicable.

The Effective Date shown at the top of this page identifies the most recent version.

Questions regarding these Terms and Conditions may be directed to:

Stay Grounded Electric

12144 Severn Way, Riverside, CA 92503

Phone: (951) 387-6937

Email: info@staygroundedelectric.pro

We will review inquiries and respond as appropriate.

Stay Grounded Electric may send text messages to customers and prospective customers who voluntarily provide a mobile telephone number and consent to receive SMS communications from us.

Text messages may relate to:

• Estimate requests
• Appointment confirmations and reminders
• Scheduling
• Project updates
• Customer-service communications
• Invoices and payments
• Follow-up regarding requested services
• Other service-related communications

Message frequency varies depending on your interaction with Stay Grounded Electric. Message and data rates may apply.

Consent to receive text messages is not a condition of purchasing services from Stay Grounded Electric.

You may opt out of receiving text messages at any time by replying STOP to a message from us. After opting out, you may receive a confirmation message and will no longer receive text messages unless you later provide consent again.

For assistance, reply HELP or contact Stay Grounded Electric using the contact information below.

Mobile telephone numbers and SMS consent information are not sold or shared with third parties for their independent marketing purposes.

Stay Grounded Electric may use Jobber, Quo and other telecommunications or technology service providers to deliver and manage text communications. These providers may process information as necessary to provide messaging services on our behalf.

Wireless carriers and telecommunications providers are not responsible for delayed or undelivered messages.

Your participation in text messaging is also subject to the Stay Grounded Electric Privacy Policy and Terms and Conditions.

Stay Grounded Electric

12144 Severn Way, Riverside, CA 92503

Phone: (951) 387-6937

Email: info@staygroundedelectric.pro