Privacy Policy

Depending on how you interact with Stay Grounded Electric, we may collect the following categories of information.

Contact Information

• First and last name
• Telephone number
• Email address
• Mailing or service address

Project Information

• Property address
• Residential or commercial property type
• Electrical installation, repair, or upgrade needs
• Project descriptions
• Requested services
• Preferred project dates or timeframes
• Equipment or fixture preferences
• Measurements or other property information
• Access instructions
• Electrical-system, repair, access, or property-condition information
• Other information reasonably necessary to evaluate, schedule, document, or provide requested services

Photographs and Videos

We may collect photographs or videos provided by customers or prospective customers, as well as photographs or videos taken in connection with an estimate or project when reasonably necessary.

These materials may be used for purposes including:

• Preparing or evaluating estimates
• Documenting existing property or electrical-system conditions
• Scheduling and project planning
• Project-management records
• Quality-control documentation
• Change-order documentation
• Documenting repairs, preparation, or completed work
• Customer-service purposes

Project photographs or videos may contain information about the property, equipment, fixtures, repairs, access areas, or other project-related conditions.

Submission or collection of project photographs does not automatically authorize Stay Grounded Electric to use those photographs publicly for advertising, marketing, social media, portfolio, or promotional purposes. Any promotional use may be addressed through separate authorization or consent.

Transaction and Customer Information

• Estimates and quotes
• Work orders
• Appointments and scheduling information
• Project records
• Invoices
• Payments and payment status
• Customer communications
• Service history

Payment information may be processed through third-party payment processors. Stay Grounded Electric may not directly store complete payment card information when payment processing is handled through third-party systems.

Communications

We may retain communications with Stay Grounded Electric, including telephone calls, text messages, emails, website inquiries, estimate requests, appointment communications, project communications, and customer-service communications.

Website and Technical Information

When you use our website or online services, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Referring website
• Pages viewed
• Approximate location derived from IP address
• Website interaction information
• Cookies or similar technologies

Stay Grounded Electric may use personal information to:

• Respond to inquiries
• Prepare estimates and proposals
• Schedule appointments
• Coordinate projects
• Provide electrical and related services
• Communicate about active or proposed projects
• Send appointment and project reminders
• Process invoices and payments
• Provide customer service
• Maintain customer and project records
• Improve our website, services, and business operations
• Prevent fraud or misuse
• Maintain security
• Comply with legal, regulatory, insurance, accounting, or contractual obligations
• Establish, exercise, or defend legal claims

Stay Grounded Electric uses Jobber and other business systems to manage customer relationships and business operations.

Information submitted to or collected by Stay Grounded Electric may be entered into, stored in, or processed through Jobber for purposes including:

• Customer and contact management
• Estimate requests
• Estimates and proposals
• Scheduling and appointments
• Job and project management
• Customer communications
• Work orders and service records
• Invoicing
• Payment processing or payment-status information
• Project documentation
• Service history
• Business recordkeeping

Jobber and other service providers may process personal information on behalf of Stay Grounded Electric in connection with the services they provide.

These providers operate under their own privacy, security, and data-processing practices and may be subject to their own terms and policies.

Stay Grounded Electric may also use additional software and service providers for communications, accounting, payments, website operations, document storage, scheduling, and other legitimate business purposes.

Stay Grounded Electric uses Jobber, Quo and other telecommunications providers to support business calls, text messaging, and customer communications.

If you voluntarily provide your telephone number and consent to text communications, we may send messages related to:

• Estimate requests
• Appointment scheduling
• Project updates
• Customer-service matters
• Invoices
• Payments
• Follow-up communications
• Other service-related matters

Message frequency varies. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP or by contacting Stay Grounded Electric through another reasonable method.

Consent to receive text messages is not a condition of purchasing services.

Mobile telephone numbers and SMS consent information are not sold or shared with third parties for their independent marketing purposes.

Text messaging is also subject to the SMS Terms and Conditions contained in the Stay Grounded Electric Terms and Conditions.

Telecommunications providers and related service providers may process telephone numbers, message content, call information, or other communications data as necessary to provide communication services to Stay Grounded Electric, subject to their applicable privacy and security practices.

Stay Grounded Electric may disclose personal information to vendors, contractors, professional advisers, and service providers that perform services on our behalf or support our business operations.

These providers may include:

• Customer relationship management providers
• Scheduling and project-management platforms
• Telecommunications providers
• Website hosting and website-service providers
• Email providers
• Payment processors
• Accounting and bookkeeping providers
• Insurance providers
• Cloud storage and document-management providers
• Marketing and analytics providers
• Information-technology and security providers
• Professional advisers, including attorneys, accountants, and consultants

These providers may receive or process information only as reasonably necessary to provide services to Stay Grounded Electric, support our business operations, comply with applicable law, or as otherwise permitted under their agreements and applicable privacy requirements.

We may also disclose information when reasonably necessary to:

• Comply with applicable federal, state, or local law
• Respond to subpoenas, court orders, or other lawful legal process
• Protect the rights, property, or safety of Stay Grounded Electric
• Protect customers, employees, service providers, or others
• Detect, investigate, or prevent fraud, misuse, security incidents, or unlawful activity
• Enforce or protect contractual or legal rights
• Respond to insurance, regulatory, or professional-adviser requirements
• Complete or evaluate a merger, acquisition, sale, financing, restructuring, transfer of assets, or other business transaction

Stay Grounded Electric does not authorize service providers to use customer information for purposes unrelated to the services they provide to us, except as otherwise permitted by applicable law or their independent relationship with the individual.

Stay Grounded Electric does not sell personal information for monetary consideration.

We also do not sell or share mobile telephone numbers or SMS consent information with third parties for their independent marketing purposes.

Certain website analytics, advertising technologies, cookies, or similar tools may involve disclosures of information that could be treated as a “sale” or “sharing” under applicable privacy laws, depending on how those technologies are configured and used.

Where required by applicable law, Stay Grounded Electric will provide applicable privacy rights or choices regarding such activities.

Service providers that process information on behalf of Stay Grounded Electric may receive information as reasonably necessary to provide services to us. These service-provider disclosures are not intended to constitute a sale of personal information.

If our data practices materially change, this Privacy Policy will be updated accordingly.

Our website may use cookies and similar technologies to operate properly, remember preferences, understand how visitors use the website, measure performance, improve functionality, and support business operations.

Depending on the website platform and services in use, cookies or similar technologies may collect information such as:

• IP address
• Browser type
• Device type
• Operating system
• Referring website
• Pages viewed
• Time spent on pages
• Website interactions
• Approximate location derived from IP address

Stay Grounded Electric may use website hosting providers, analytics providers, advertising services, or other third-party technologies that place or access cookies or similar technologies according to their own privacy practices.

Some of these technologies may involve disclosures that are treated as a “sale” or “sharing” of personal information under applicable privacy laws, depending on how the technology is configured and used.

Where required by applicable law, Stay Grounded Electric will provide applicable privacy choices or controls.

You may also be able to control or delete cookies through your browser settings or other available website privacy controls. Disabling certain cookies may affect the functionality or performance of the website.

Stay Grounded Electric retains personal information for as long as reasonably necessary to support the purposes for which the information was collected and to meet legitimate business, contractual, accounting, insurance, tax, regulatory, and legal requirements.

Depending on the type of information and the circumstances, retained records may include:

• Customer and contact information
• Estimates and proposals
• Project records
• Scheduling and appointment information
• Work orders
• Invoices and payment records
• Customer communications
• Photographs and project documentation
• Change-order records
• Service history
• Warranty-related information
• Accounting and business records

Retention periods may vary based on the nature of the information, the services provided, applicable recordkeeping requirements, contractual obligations, potential disputes or claims, and other legitimate business needs.

Stay Grounded Electric may retain certain information for a longer period when required or permitted by applicable law, when necessary to establish, exercise, or defend legal claims, or when reasonably necessary to protect our business or customers.

When personal information is no longer reasonably necessary for the purposes for which it was retained, Stay Grounded Electric may delete, destroy, anonymize, or otherwise dispose of the information in accordance with applicable practices and requirements.

Stay Grounded Electric uses reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no website, telecommunications system, electronic transmission, or information-storage system can be guaranteed to be completely secure.

California residents may have privacy rights under applicable California law.

The specific rights available to an individual depend on the privacy laws that apply to Stay Grounded Electric, the type of personal information involved, and the circumstances of the request.

Where required by applicable law, eligible California residents may have rights concerning:

• Access to certain personal information we maintain
• Information about categories of personal information collected or disclosed
• Correction of inaccurate personal information
• Deletion of certain personal information
• Opting out of certain sales or sharing of personal information, where applicable
• Limiting certain uses of sensitive personal information, where applicable
• Receiving information about applicable privacy practices
• Exercising applicable privacy rights without unlawful discrimination

Not every right applies in every circumstance, and certain information may be exempt from a request or may need to be retained for legal, contractual, accounting, security, or other permitted purposes.

Stay Grounded Electric will review and process valid privacy requests in accordance with applicable legal requirements.

We may need to verify your identity before completing certain requests. Verification helps protect personal information from unauthorized access, disclosure, alteration, or deletion.

Where permitted by applicable law, an authorized agent may submit a request on behalf of an individual. Additional verification or documentation may be required before we process an authorized-agent request.

Privacy requests may be submitted using the contact information provided in the Contact Us section of this Privacy Policy.

Our website and services are intended for adults seeking residential or commercial electrical services and are not directed toward children.

We do not knowingly collect personal information directly from children through our website for the purpose of providing electrical services.

Our website, communications, and business operations may include links to or integrations with third-party websites, platforms, applications, or services.

These may include providers used for:

• Customer relationship management
• Scheduling
• Telecommunications
• Payment processing
• Website hosting
• Email
• Mapping and location services
• Social media
• Analytics
• Accounting
• Cloud storage
• Other business operations

Third-party services operate independently from Stay Grounded Electric and may collect, use, retain, or disclose information according to their own privacy policies, terms, and security practices.

Stay Grounded Electric does not control the privacy practices, content, availability, or security of independent third-party websites or services and is not responsible for their practices except to the extent required by applicable law.

We encourage you to review the privacy policies and terms of any third-party services you choose to use or access.

This Privacy Policy applies to information handled by Stay Grounded Electric and does not replace the privacy policies of independent third parties.

Stay Grounded Electric may update this Privacy Policy periodically to reflect changes in our website, services, technology, business systems, communications practices, vendors, or legal requirements.

When we make material changes, we may update the Effective Date shown at the top of this Privacy Policy and may provide additional notice when required by applicable law.

The version posted on our website will be the current version unless otherwise stated.

We encourage you to review this Privacy Policy periodically so you remain informed about how Stay Grounded Electric handles personal information.

Questions, concerns, or requests regarding this Privacy Policy or the handling of personal information may be directed to:

Stay Grounded Electric

12144 Severn Way, Riverside, CA 92503

Phone: (951) 387-6937

Email: info@staygroundedelectric.pro

Please provide enough information for us to understand and respond to your request. We may request additional information when reasonably necessary to verify your identity, locate relevant records, or process a privacy request in accordance with applicable law.

Stay Grounded Electric will review privacy-related inquiries and valid requests and respond as required by applicable law.

Your use of our website, communications, and services may also be subject to the Stay Grounded Electric Terms and Conditions and, where applicable, our SMS Terms and Conditions.